Frequently Asked Questions

Everything you need to know about our premium pet apparel and accessories.

How do I ensure I choose the right size for my pet?

We provide a comprehensive size guide on every product page. We recommend measuring your pet's neck girth, chest circumference, and back length to ensure a comfortable and stylish fit.

What is your return policy for pet clothing?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure the product is free of pet hair and odors to be eligible for a full refund.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your pet's new outfit for a special occasion.

Are your pet garments machine washable?

Most of our fashion items are machine washable on a gentle cycle. We recommend air drying to maintain the fabric quality and prevent shrinkage.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay to make your shopping experience seamless.

Do you offer international shipping?

Yes, Bugalugs Pet Care ships worldwide. International delivery times vary by location and typically range from 7 to 14 business days.